Frequently Asked Questions
Everything you need to know about our body care essentials.
What is the Nécessaire return policy?
We offer a 30-day return window for all products purchased through our official website. Items must be in their original packaging and gently used or unused.
Are your products cruelty-free and vegan?
Yes, all Nécessaire products are Leaping Bunny certified cruelty-free and 100% vegan. We do not test on animals at any stage of product development.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental U.S. Express shipping options are available at checkout for faster delivery.
Are your formulas safe for sensitive skin?
Our products are dermatologist-tested, hypoallergenic, and formulated without common irritants like synthetic fragrances, parabens, and sulfates to ensure they are safe for sensitive skin.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our reach to more countries soon.
Are your bottles and packaging recyclable?
Sustainability is a core value. Our bottles and jars are made from recyclable materials, and our secondary packaging is Forest Stewardship Council (FSC) certified.